1. SCOPE OF APPLICATION
Unless otherwise expressly agreed in writing, all services are carried out according to these General Terms and Conditions. The client approves these conditions with his order placement.
All prices are per item in Swiss Francs. The shipment within Switzerland is free of charge.
The payment method is Paypal or Advance Payment. Note that you don’t need to have an account on Paypal to effect your payment. Credit card payments are accepted through Paypal.
POURPOUR uses Swiss Mail.
The items will be shipped within 2 days after receiving payment.
It takes an average of 2 to 4 working days for your package to arrive at destination.
It takes an average of 4 to 10 working days for your package to arrive at destination. The delay depends on the custom process.
If you wish to do add an additional insurance for shipping, please contact me at firstname.lastname@example.org
5. PRODUCT AVAILABILITY
If a product is sold out or not available, it will not be possible to place an order.
6. REFUNDS AND EXCHANGES
IF YOU ARE HAPPY, I AM HAPPY!
Your satisfaction is important to me. If you are not happy with the product, it can be returned in its original packaging within 3 working days, provided that it is unused and in a perfect condition. Upon the return the amount paid will be returned to the customer (no refund of shipping fees and paypal fees). Mailing expenses for reconsignments have to be paid by the customer. Mailing Address for reconsignments: POURPOUR, Via Brattas 36, 7500 St.Moritz
If the products were damaged during shipment, the customer shall inform POURPOUR via e-mail (email@example.com) within 24 hours. In this case, the mailing costs of reconsignment will be taken over by POURPOUR. Customers can choose to either get the amount of the purchase credited to the customer account or – if available – to receive a new product of the same kind.
Changes to these General Terms and Conditions are possible at any time. Every order complies with the status of the General Terms and Conditions that were in place at time of order. If any part of this Agreement is found partially or wholly invalid or unenforceable, that part will be amended to achieve as nearly as possible the same economic effect as the original provision and, the remainder of this Agreement, will remain in full force and effect.
9. ADDITIONAL POLICIES AND FAQS
CARING FOR POURPOUR JEWELRY
Do not go swimming, sauna or hot tube with POURPOUR Jewelry.
Apply your perfum or hair spray before wearing POURPOUR Jewelry.
Clean the stones with a dry or damp cloth or chamois.
Keep the jewelry in a soft pouch or bag away from other jewelry that can scratch.
In order to preserve jewels that are gold-plated, remove jewelry before bathing. Avoid spraying the item with cologne or perfume, also sulfur or bleach.
Gemstones are a quarried substance and therefore have various levels of hardness.
Improper usage can damage the stones, in the case they are dropped or get hit, they might crack.
It is recommended not to bath with them or come in contact with chemicals, they might loose their color.